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Our Terms & Conditions

We're all about transparency. Here's an example of the blurb from our client contract document:

This contract (“Agreement”) is made between Yansa Business Support and xxx. In this Agreement, the party who is contracting to receive the services shall be referred to as the “Client” and the party who will be providing the services shall be referred to as the “Service Provider”.
 

1. DESCRIPTION OF SERVICES
Beginning on xx/xx/xxxx, the Service Provider will provide the following services (collectively, the
“Services”):
1. e.g. General business administrative support
2. e.g. HR support
3. e.g. Support with other tasks within Service Provider’s skillset


2. SERVICE LOCATION
The Service to be provided under this Agreement shall be performed remotely at the Service Provider’s place of business predominantly, with a percentage of hours e.g. 40% to be completed at the Client’s business location.


3. SCHEDULE AND DAYS OFF
Service Provider Assistance is generally available to provide Services during normal business
hours Monday – Friday local time, excluding Bank Holidays. A monthly schedule of the Service
Provider’s availability to work can be sent to the Client on a monthly basis in advance if
requested. Sick days will be reported as early as possible before the working day begins.
- Service Provider agrees to work on Sunday evenings to complete a specific task as
discussed.

- Total weekly hours will be capped at 14.5 hours.


4. PAYMENT FOR SERVICES
Client will pay compensation to Service Provider for the Services at a rate of £xx per hour, paid monthly in advance via retainer package on Service Provider's website or by bank transfer. Bank transfer payments shall be due on receipt of invoice. Further hours and payments will be agreed upon in writing should they be required by the Client.


5. TERM/TERMINATION
Either party may terminate this agreement upon xx days written notice to the other party. Provided, however, that each party may terminate the Agreement immediately without prior notice in the event of a breach of this Agreement by the other party. Upon Termination, Service Provider shall invoice Client for any payment due, and payment will be due immediately upon receipt. Any outstanding pre-booked hours cannot be refunded.


6. NON-DISCLOSURE AND NON-SOLICITATION
Service Provider shall not directly or indirectly disclose to any person other than a representative
of Client at any time either during the term of this Agreement or following the termination or
expiration thereof, any confidential or proprietary information pertaining to Client, including but
not limited to customer lists, contacts, financial data, sales data, supply sources, business
opportunities for new or developing business, plans and models, or trade secrets. Furthermore,
Service Provider agrees that during the term of this Agreement, and for 2 years following the
termination of this Agreement, Service Provider shall not directly or indirectly solicit or attempt to
solicit any customers or suppliers of Client other than on behalf of client.


7. RELATIONSHIP OF PARTIES
It is understood by the parties that the Service Provider is an independent contractor with respect
to the Client and not an employee of the Client. The Client will not provide fringe benefits,
including health insurance benefits, paid annual leave, or any other employee benefit, for the
benefit of the Service Provider.


8. WORK PRODUCT OWNERSHIP
Any works copyrighted, ideas, discoveries, inventions, patents, products, or other information
(collectively, the “Work Product”) developed in whole or in part in Service Provider in connection
with the Services shall be the exclusive property of the Client. Upon request, the Service Provider
shall sign all documents necessary to confirm or perfect the exclusive ownership of the Client to
the Work Product.


9. LIABILITY
Service Provider will not be liable for loss, damage or delay of Client’s project due to
circumstances beyond Contractor’s control. Such circumstances may include (but are not limited
to) acts of God, public unrest, power outages, and inability to contact the Client. In the event of
such loss, damage or delay, the Service Provider will make every effort to notify the Client
immediately.


10. CONFIDENTIALITY
Service Provider will not at any time or in any manner, either directly or indirectly, use for the
personal benefit of Service Provider, or divulge, disclose or communicate in any manner any
information that is proprietary to the Client. The Service Provider will protect such information and
treat it as strictly confidential. This provision shall continue to be effective after the termination of
this Agreement. Upon termination of this Agreement, Service Provider will return to Client all
records, notes documentation and other items that were used, created, or controlled by Service
Provider during the term of this Agreement with the exception of items purchased by Service
Provider and not reimbursed by the Client.


11. SEVERABILITY
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the
remaining provisions shall continue to be valid and enforceable.
If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting
such provision it would become valid and enforceable, then such provision shall be deemed to be
written, construed, and enforced as so limited.


CLIENT:
Signature of Representative:
Name:
Company Name:
Date:


SERVICE PROVIDER:
Signature of Representative:
Name: 
Company Name: Yansa Business Support
Date: 

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